Shipping policy

Shipping Areas
We currently ship to the following regions:

United States (USA)
Order Processing
Processing time: 14–21 business days (Monday–Friday)
Orders placed on weekends or holidays will be processed on the next business day.
Note:
Delays may occur due to payment verification, incorrect shipping information, or peak order periods. We will notify you via email should such situations arise.

Free Shipping
Free shipping applies to all orders within the contiguous United States (the 48 adjoining states).

Additional shipping fees may apply for Alaska, Hawaii, Puerto Rico, and other U.S. territories. Please contact us at support@aoriby.com for a shipping quote before placing your order.

Estimated Delivery Time: 28–42 business days
Total Delivery Time
Estimated Delivery Time = Processing Time + Shipping Time
42–63 business days
Order Cut-off Time
Orders placed before 12:00 PM Eastern Standard Time (EST) will be processed on the same day.
Orders placed after this time will be processed on the next business day.
Shipping Partners
We partner with trusted shipping carriers, including:

USPS
UPS
FedEx
Tracking details will be emailed to you once your order has shipped.

Order Tracking
We will email you a tracking link once the order has shipped.
Please allow 24–48 hours for tracking information to update.
Order Cancellation
To cancel an order, please contact us immediately at support@aoriby.com.
Orders cannot be cancelled once they have entered the processing or shipping stage.
Shipping Issues
Lost or Stolen Packages
If your package shows as delivered but you have not received it:

Check with neighbors and look around your delivery area.
Contact the carrier directly using your tracking number.
Email support@aoriby.com, and we will assist you in contacting the carrier.
We recommend purchasing shipping insurance for orders exceeding $500. While we are not liable for packages marked as delivered by the carrier, we will do our best to help resolve any delivery issues.

Incorrect Address
Customers are responsible for providing accurate shipping information. We are not responsible for incorrect or incomplete addresses. Delivery Delays
The following situations may cause delivery delays:

Weather conditions
Carrier issues
Seasonal peak demand
Remote or rural areas
Address changes
We cannot guarantee that an address can be changed after an order has been submitted. Please contact us immediately if necessary.

Undeliverable Packages
Packages returned due to delivery failure or incorrect addresses may require additional processing or reshipment.

Contact Us
If you have any questions regarding this policy, please contact us:

🛒 Merchant Name: Aoriby
📧 Email: support@aoriby.com
🏠 Address: Room B407, Donglian Building, Chuangye 2nd Road, Dalang Community, Xin'an Subdistrict, Bao'an District, Shenzhen City, Guangdong Province, China