Refund policy

Returns
Return Categories
1. Defective or Damaged Products: If your garden tools arrive damaged or defective, you may request a full refund or replacement within 30 days of receipt, regardless of whether the packaging has been opened for inspection. Please provide photos of the damaged area.

2. Returns Due to Personal Preference: If you change your mind, the product must be unused, in its original condition, and with all packaging intact. Return shipping costs are the responsibility of the customer.

Return Eligibility
Criteria for return eligibility:

Items must be returned within 30 days of receipt.
Products must be unused, in their original condition, and returned with all original packaging and accessories. For lighting fixtures, you may open the packaging to inspect the product for damage or defects; if the product is defective or damaged upon delivery, you remain eligible for a full refund or replacement even if the packaging has been opened.
Non-Returnable Items
Certain items are not eligible for return, including:

Perishable goods
Customized or personalized products
Final Sale or clearance items
Please check the specific product page for return eligibility details.

How to Initiate a Return
To initiate a return:

Contact us via email at support@aoriby.com
Provide your order number and the reason for the return
Once your request is approved, you will receive a Return Authorization Number (RAN) and return instructions
Unless the item is damaged or defective, return shipping costs are the responsibility of the customer.

Return Shipping
We recommend using a trackable shipping service or purchasing shipping insurance.
We are not responsible for items lost during return transit.
After receiving and inspecting the returned item, we will notify you via email regarding the approval or rejection of your return request. Return and Refund Details
Return Period: Within 30 days of receipt
Refund Processing Time: Up to 10 business days after approval
Restocking Fee: None
Return Method: Mail
Return Label: Customer's responsibility
Currency: USD ($)
Refunds
Refund Processing
Approved refunds will be issued within 10 business days (Monday–Friday).
Refunds will be credited back to your original payment method.
Please note: Your bank or payment service provider may require additional time to process the refund. Partial Refunds
Partial refunds may be issued in the following cases:

Items not returned in their original condition
Items damaged or missing parts due to reasons not attributable to us
Non-Returnable Items
Standard vs. Custom Products
Standard Products: Most items on our website are standard products; those meeting the above criteria may be returned within 30 days.

Custom/Bespoke Products: Items marked "Custom" or "Bespoke" on the product page are made-to-order and are not eligible for return or refund unless defective or damaged. Custom products include:

Items with custom dimensions, finishes, or materials
Designs created via our "Bespoke Design" service
Products marked "Custom Order"
Shipping costs
Gift cards
Final sale or clearance items
Delayed or Missing Refunds
If you haven't received your refund yet:

Check your bank account again
Contact your credit card issuer or bank
If the issue remains unresolved, please contact us at support@aoriby.com
Exchanges
We only offer exchanges for items that are defective or damaged.

To request an exchange, please contact us:
📧 support@aoriby.com

🛒 Merchant Name: Aoriby
📧 Email: support@aoriby.com
🏠 Address: Room B407, Donglian Building, Chuangye 2nd Road, Dalang Community, Xin'an Subdistrict, Bao'an District, Shenzhen City, Guangdong Province, China

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Refund policy

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