Warranty Policy

AORIBY Product Warranty

At AORIBY, we are committed to providing reliable, durable, and practical gardening tools designed to make outdoor work easier and more enjoyable.

We stand behind the quality of our products and want every customer to have confidence when choosing AORIBY. If your product has a manufacturing defect or quality issue, our customer support team is here to help.

Warranty Coverage

AORIBY products are covered against manufacturing defects in materials and workmanship under normal use.

This warranty covers:

  • Defects in product materials or workmanship

  • Broken components caused by manufacturing issues

  • Product failures that occur during normal intended use

If your product qualifies for warranty coverage, AORIBY will provide a suitable solution, including replacement parts, product replacement, or other available resolutions.

Warranty Period

All AORIBY products include a 12-month limited warranty from the date of purchase.

To receive warranty service, customers may be required to provide:

  • Order number

  • Proof of purchase

  • Photos or videos showing the product issue

  • A brief description of the problem

What Is Not Covered

This warranty does not cover:

  • Damage caused by improper use, misuse, or accidents

  • Normal wear and tear from regular use

  • Damage caused by unauthorized modifications or repairs

  • Cosmetic damage that does not affect product performance

  • Damage caused by extreme weather conditions or improper storage

  • Products purchased from unauthorized sellers

How to Request Warranty Service

If you experience an issue with your AORIBY product, please contact our customer support team:

Email: support@aoriby.com

Please include the following information:

  1. Your order number

  2. Product name

  3. Description of the issue

  4. Photos or videos of the product condition

Our support team will review your request and respond as soon as possible.

Customer Support

At AORIBY, customer satisfaction is our priority.

We continuously improve our products and services to ensure that every gardener can enjoy reliable tools and a better gardening experience.

Thank you for choosing AORIBY.

AORIBY Team