Privacy policy

Privacy Policy

Last updated: October 21, 2026

This Privacy Policy explains how Shenzhen Aokeweisi Technology Co., Ltd. ("AORIBY," "we," "us," or "our") collects, uses, and shares your personal information when you visit aoriby.com or make a purchase from us. Our store is hosted on Shopify.

1. Information We Collect

Information you provide to us:
- Contact details, such as your name, email address, and phone number
- Shipping and billing addresses
- Order details, such as the products you buy and your order history
- Messages you send to us, such as emails, contact form submissions, and return requests

Payment information:
Payments are processed by Shopify and its payment partners. We do not see or store your full credit card number.

Information collected automatically:
When you visit our website, we and our service providers automatically collect certain information, such as your IP address, browser type, device information, pages viewed, and how you arrived at our site. This is collected using cookies and similar technologies (see Section 5).

2. How We Use Your Information
We use your information to:
- Process and ship your orders, and send order confirmations and tracking updates
- Handle returns, refunds, and warranty claims
- Respond to your questions and provide customer support
- Prevent fraud and keep our website secure
- Improve our website, products, and services
- Send marketing emails, only if you have subscribed. You can unsubscribe at any time using the link in any email.
- Comply with legal obligations

3. How We Share Your Information
We do not sell your personal information. We share it only with service providers who help us run our business, including:
- Shopify, which hosts our store and processes payments
- Payment processors, to complete your purchase
- Shipping carriers and order-tracking services, to deliver and track your order
- Analytics and advertising providers, such as Google, to understand how our website is used and to show relevant ads
- Professional advisors or authorities, when required by law or to protect our rights

These providers may only use your information to provide services to us.

4. International Data Transfers
We are based in China, and our service providers, including Shopify, may process data in the United States, Canada, and other countries. By using our website, you understand that your information may be transferred to and processed in these countries. We take reasonable steps to protect your information wherever it is processed.

5. Cookies and Tracking
We use cookies and similar technologies to keep your shopping cart working, remember your preferences, understand how our website is used, and measure the performance of our ads. You can block or delete cookies in your browser settings, but some parts of the website may not work properly if you do.

6. Data Retention
We keep your personal information for as long as needed to fulfill your orders, provide customer support, and meet our legal, tax, and accounting obligations. When it is no longer needed, we delete or anonymize it.

7. Data Security
We use reasonable technical and organizational measures to protect your information. Our website uses SSL encryption, and payments are handled through Shopify's secure checkout. However, no method of transmission over the internet is completely secure.

8. Your Rights
Depending on where you live, you may have the right to:
- Access the personal information we hold about you
- Correct inaccurate information
- Delete your personal information
- Opt out of marketing emails
- Opt out of targeted advertising

To make a request, email support@aoriby.com. We will respond within 30 days. We will not discriminate against you for exercising your rights.

California Residents:
Under the California Consumer Privacy Act (CCPA), you have the right to know what personal information we collect, use, and disclose; to request deletion; to correct inaccurate information; and to opt out of the "sale" or "sharing" of personal information. We do not sell personal information. You may opt out of the use of your information for targeted advertising by contacting us or using the cookie settings on our website.

9. Children's Privacy
Our website is not intended for children under 13, and we do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will delete it.

10. Changes to This Policy
We may update this Privacy Policy from time to time. The updated version will be posted on this page with a new "Last updated" date.

11. Contact Us
If you have any questions about this Privacy Policy or want to exercise your rights, please contact us:

Company: Shenzhen Aokeweisi Technology Co., Ltd.
Email: support@aoriby.com
Phone: +8615889615860

Address: Room B407, Donglian Building, Chuangye 2nd Road, Dalang Community, Xin'an Subdistrict, Bao'an District, Shenzhen, Guangdong, China
Customer Service Hours: Monday–Friday, 9:00 AM – 6:00 PM (GMT+8)