FAQ
Frequently asked questions
Q: How do I place an order?
A: Simply browse our store, add your favorite items to the cart, and proceed tocheckout. Follow the steps to complete your purchase securely.
Q: Can I cancel or change my order?
A: Yes—orders can be canceled or modified within 2 hours of placing them, or before the order status changes to "Processing" (whichever comes first).
Q: When will I get my order?
A: We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.
Q: How long does delivery take?
A: Processing Time: 14–21 business days
Shipping Time: 28–42 business days
Total Delivery: 42–63 business days
Q: What is your return policy?
A: We offer a 30-day return policy for unused items in original packaging.
Q: Do I have to pay for return shipping?
A: Yes, return shipping is the customer’s responsibility unless the item is damaged or defective.
Q: When will I receive my refund?
A: Refunds are processed within 10 business days after return approval
Q: What if my order is delayed?
A: Delays can happen due to weather, high demand, or carrier issues. We appreciate your patience.